Your Safety Matters

Safety Information

We're committed to making Homesbyli as safe as possible for our community of guests and hosts.

Our Safety Features

Secure Payments

Never pay outside the platform. All payments are processed securely through Stripe with fraud protection.

Identity Verification

All users must verify their identity with government-issued ID before booking or hosting.

Property Reviews

Read verified reviews from real guests to make informed decisions about where you stay.

Guest Safety Tips

✓ Before You Book

  • Read the full listing description and house rules carefully
  • Check reviews from previous guests
  • Verify the host's profile and response rate
  • Look for Verified Host badges
  • Ask questions through platform messaging before booking

✓ Communication

  • Keep all communication on the Homesbyli platform
  • Never share personal contact information before booking
  • Be suspicious of hosts asking you to pay outside the platform
  • Report any suspicious messages to our support team immediately

✓ During Your Stay

  • Check smoke detectors and carbon monoxide detectors upon arrival
  • Locate emergency exits and fire extinguishers
  • Keep valuables secure and out of sight
  • Lock doors and windows when leaving the property
  • Follow the host's house rules and local laws
  • Trust your instincts - if something feels unsafe, contact us immediately

✓ Emergency Situations

  • For life-threatening emergencies: Call 911 immediately
  • For safety concerns: Contact our 24/7 Safety Line
  • For non-urgent issues: Message through the platform
  • Document any safety issues with photos/videos

Host Safety Guidelines

Property Safety Requirements

  • Smoke Detectors: Must be installed on every floor and in sleeping areas
  • Carbon Monoxide Detectors: Required if property has fuel-burning appliances or attached garage
  • Fire Extinguisher: Easily accessible and not expired
  • First Aid Kit: Stocked and available to guests
  • Emergency Exits: Clear and marked, with instructions provided
  • Electrical Safety: No exposed wiring, outlets in good condition
  • Pool Safety: Proper fencing, safety equipment, and rules posted

Guest Screening

  • Review guest profiles and booking history
  • Check guest reviews from other hosts
  • Communicate house rules clearly before accepting bookings
  • Trust your instincts - you can decline bookings that make you uncomfortable

Protect Your Property

  • Use security cameras only in common outdoor areas (never in private spaces)
  • Disclose all cameras and recording devices in your listing
  • Remove or secure valuable personal items before guests arrive
  • Consider requiring a damage deposit for additional protection
  • Install smart locks with unique codes for each booking

Privacy & Data Security

Your Personal Information

We protect your personal information with industry-standard encryption. Your payment details are never shared with hosts, and your full address is only revealed after you book.

Secure Payment Processing

All payments are processed through Stripe, a PCI-DSS compliant payment processor. We never store your full credit card information.

Communication Security

Keep all communication on our platform. Never share email addresses, phone numbers, or other contact information before booking. This protects you from scams and ensures we can help if issues arise.

Warning Signs - Report Immediately

  • Host or guest asks you to communicate outside the platform
  • Request to pay through wire transfer, cryptocurrency, or cash
  • Listing price seems too good to be true
  • Host asks for payment before you book through the platform
  • Someone claims to represent Homesbyli and asks for your password
  • Pressure to book immediately without time to review
  • Property photos don't match the actual location
  • Host is unresponsive after you've paid

If you encounter any of these: Do not proceed. Report it to our Trust & Safety team immediately at safety@montrealstays.com

Health & Hygiene Standards

We require all hosts to follow enhanced cleaning protocols:

  • Thorough cleaning and disinfection between guests
  • High-touch surfaces sanitized (doorknobs, light switches, remotes, etc.)
  • Clean linens and towels for each guest
  • Proper ventilation of spaces
  • Cleaning supplies provided for guests

Guests should also follow local health guidelines and be respectful of host preferences regarding masks, social distancing, and other safety measures.

24/7 Safety Support

If you ever feel unsafe or encounter a safety issue, contact our dedicated safety team immediately

For life-threatening emergencies, always call 911 first