Understand your options when plans change. Each host sets their own cancellation policy.
Full refund up to 24 hours before check-in
Full Refund If:
24 hours before check-in
Example:
Book for Dec 15 check-in → Cancel by Dec 14 at check-in time → Get 100% refund
Full refund if you cancel at least 5 days before check-in
Full Refund If:
5 days before check-in
Example:
Book for Dec 15 check-in → Cancel by Dec 10 → Get 100% refund
Full refund for cancellations at least 14 days in advance
Full Refund If:
14 days before check-in
Example:
Book for Dec 15 check-in → Cancel by Dec 1 → Get 100% refund
Log in and navigate to your Customer Dashboard to view all your bookings.
Locate the booking you want to cancel and click on it to view details.
Click the "Cancel Booking" button. You'll see the refund amount based on the cancellation policy before confirming.
Review the refund details and confirm your cancellation. You'll receive a confirmation email.
Refunds are typically processed within 5-10 business days and returned to your original payment method.
Your cancellation is processed immediately, and you'll receive a confirmation email showing the refund amount.
We initiate the refund to your original payment method within 24 hours of cancellation.
Depending on your bank or credit card company, it may take 5-10 business days for the refund to appear in your account.
Note: Refund timing depends on your payment provider. If you don't see the refund within 10 business days, contact your bank or credit card company. We can provide proof of refund processing if needed.
In certain rare situations beyond your control, you may be eligible for a full refund even outside the normal cancellation policy. This includes:
Unexpected illness or injury requiring hospitalization (with medical documentation)
Earthquakes, floods, hurricanes affecting your travel plans or destination
Mandatory travel bans or quarantine requirements
Immediate family member passing (with documentation)
To request consideration: Contact our support team with documentation within 14 days of the issue. Each case is reviewed individually. This policy does not guarantee a refund, but we'll work with you to find a fair solution.
If your plans are uncertain, look for properties with flexible cancellation policies for more peace of mind.
The earlier you cancel, the better your refund. Don't wait until the last minute if you know you need to cancel.
For long trips or expensive bookings, travel insurance can provide additional protection beyond the host's cancellation policy.
Always check the cancellation policy before booking. It's clearly displayed on each listing's page.
If a host cancels your confirmed reservation, you're protected:
Host cancellations are rare and taken seriously. Hosts who cancel may face penalties including suspension from the platform.
Our support team is here to help you understand your options