Host Guidelines

How to Host Responsibly

Being a great host means providing safe, clean, and welcoming spaces while following local laws and treating guests with respect. Here's your complete guide.

Quick Start Checklist

Create detailed, honest property listing
Upload high-quality photos of all spaces
Set competitive pricing with clear fees
Install safety equipment (smoke alarms, etc.)
Prepare welcome information for guests
Verify legal requirements in your area
Set up prompt communication system
Create house rules document

Essential Guidelines

Safety First

  • •Install smoke detectors and carbon monoxide alarms in every bedroom and common area
  • •Provide a fire extinguisher and clearly mark emergency exits
  • •Ensure all locks work properly and provide guests with secure access
  • •Keep first aid kits accessible
  • •Share emergency contact numbers (police, fire, hospital)
  • •Inspect property regularly for hazards (loose railings, exposed wires, etc.)

Legal Compliance

  • •Verify you have the right to rent your property (check lease if renting)
  • •Register with local authorities if required by Montreal regulations
  • •Pay applicable taxes on your rental income
  • •Maintain required insurance coverage (liability, property damage)
  • •Follow zoning laws and building codes
  • •Keep records of all bookings and income for tax purposes

Property Standards

  • •Keep the property clean and well-maintained
  • •Provide working heat, water, and electricity
  • •Ensure furniture and appliances are in good condition
  • •Supply essential amenities (toilet paper, soap, towels, linens)
  • •Fix maintenance issues promptly
  • •Refresh linens and deep clean between guests

Guest Communication

  • •Respond to inquiries within 24 hours
  • •Provide clear check-in/check-out instructions
  • •Be available during guest stay for questions or issues
  • •Send check-in reminders with WiFi password and house rules
  • •Request feedback after stay to improve your hosting
  • •Be respectful and professional in all communications

Accurate Listings

  • •Use recent, high-quality photos that accurately represent your space
  • •Write honest descriptions - don't oversell or hide issues
  • •List all amenities accurately (WiFi, parking, laundry, etc.)
  • •Specify the correct number of bedrooms, beds, and bathrooms
  • •Disclose any limitations (stairs, shared spaces, noise, etc.)
  • •Update your calendar regularly to reflect true availability

Fair Pricing

  • •Research comparable properties in your area
  • •Set competitive rates based on season, location, and amenities
  • •Be transparent about all fees (cleaning, damage deposit, etc.)
  • •Offer discounts for longer stays to attract students/medical professionals
  • •For room-by-room bookings, price rooms fairly based on size/features
  • •Honor quoted prices - don't change rates after booking

Best Practices

Great Photos

  • Use natural lighting when possible
  • Show all rooms, including bathrooms and kitchen
  • Highlight unique features or amenities
  • Keep spaces tidy and uncluttered for photos

Clear House Rules

  • State quiet hours and noise policies
  • Specify smoking and pet policies
  • Explain parking arrangements
  • Outline guest responsibilities (trash, dishes, etc.)

Privacy & Security

  • Never share guests' personal information
  • Use secure payment methods only (through platform)
  • Don't install cameras in private areas
  • Respect guest privacy during their stay

Going the Extra Mile

  • Provide local recommendations (restaurants, transit, attractions)
  • Leave welcome notes or small gifts
  • Stock basics like coffee, tea, or snacks
  • Offer flexible check-in/check-out when possible

Special Considerations for Room-by-Room Hosting

If you're offering room-by-room bookings (for 2+ bedroom properties on Students/Medical pages):

  • •Clearly define shared vs. private spaces in your listing
  • •Establish roommate guidelines (quiet hours, shared kitchen use, etc.)
  • •Ensure adequate bathroom access for all guests
  • •Provide secure storage in each room (lockable drawer/closet)
  • •Mediate conflicts fairly if they arise between roommates

Resources & Support

Ready to Become a Great Host?

Join our community of responsible hosts and start welcoming guests to Montreal today.